Frequently Asked Questions & Support
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TruVelvet FAQs
Currently, TruVelvet is streaming exclusively in Australia.
We’re laying the groundwork for expansion, with sights set on the USA, UK, and beyond. Noir knows no borders.
We’ve unearthed and restored over 100 classic film noir gems from the 1940s and ’50s—think shadows, cigarettes, and femme fatales. Most titles have been digitally upscaled to 2K or 4K, delivering the grit and elegance of vintage cinema with the polish of now.
You can stream TruVelvet instantly on any computer, tablet, or mobile device.
Just create an account, start your 7-day free trial, and begin watching in up to 4K resolution—no delays, no drama.
Yes, you can. TruVelvet supports smart TVs and Apple TV devices.
Use Chrome Cast (via the Google Chrome browser) or AirPlay (for Apple devices) to cast your screen and enjoy that silver-screen noir glow in your living room.
You can stream on up to 3 devices at the same time.
Feel free to switch between phones, tablets, laptops—whatever you’ve got.
We log session data to keep things smooth and secure, so just don’t exceed three devices at once.
Yes. Red Carpet Preview – FREE Plan – offers a lifetime of value; including a limited premium selection of 2K and 4K restored films, free to watch for life! No surprises, no hard sells—just classic cinema, on your terms. If you like what you see, we’d appreciate you subscribing!
Our adaptive streaming player adjusts based on your device and internet speed.
You’ll get *smooth playback from 280p (SD) and HD (for mobile devices), and all the way up to 2K and 4K for laptops, computer screens, tablets and smart TVs. *depending on your internet connection.
We process payments through Stripe, which accepts a wide range of payments — including most credit cards and digital wallets.
Not at this time. TruVelvet is a streaming-only experience.
Not yet—but we’re working on it.
Closed captions and additional support features will be rolled out as TruVelvet evolves. We’re committed to making the noir world open to everyone.
Very. TruVelvet is protected with SSL encryption and custom-built security layers.
We’ve designed our systems from the ground up with multiple firewalls and safeguards to ensure your personal information stays locked down, just like a safe in a smoky back office.
Easy. Log into your account, go to ‘Subscription’, click ‘Cancel’, and follow the prompts.
We don’t hide the exit door—come and go as you please.
Many of the films featured on TruVelvet are in the public domain; however TruVelvet Studios has restored and upscaled all movie presentations. The quality of our movies often far exceed competitor streaming services. TruVelvet was created with an intention to present far greater viewing quality of the movies we love; ending the frustration of seeing such poor low resolution and shamefully ‘AI botched’ copies on YouTube and other websites. We are the copyright holders of the upscaled and digitally restored films.
Yes! We are open to direct communication from filmmakers, distributors, license holders and film restoration societies and groups. Please use our contact page page form to talk direct. We look forward to hearing from you!
Setup and Troubleshooting
Setup:
Make sure your TV has Chromecast built-in or a Chromecast device is connected.
Confirm your mobile, tablet, or computer is on the same Wi-Fi network as your Chromecast device.
Open Google Chrome on your device and go to [TruVelvet’s website].
Select a film to play, then click the three dots (⋮) in the top-right corner of Chrome.
Click “Cast”, then select your Chromecast device from the list.
The film will appear on your TV screen—dim the lights and enjoy.
Troubleshooting Tips:
Can’t find your Chromecast? Double-check you’re on the same Wi-Fi network.
If casting fails, try restarting your Chromecast and device.
Ensure your Chrome browser is up to date.
Clear your browser cache if playback is glitchy.
Setup:
Make sure your iPhone, iPad, or Mac is on the same Wi-Fi network as your Apple TV or AirPlay-enabled smart TV.
Open [TruVelvet’s website] in Safari.
Start playing a film, then tap the AirPlay icon (it looks like a rectangle with an upward arrow).
Select your Apple TV or AirPlay device from the list.
Your screen will cast to the TV—fade to black, cue the saxophone.
Troubleshooting Tips:
AirPlay not showing? Confirm both devices are connected to the same Wi-Fi.
If the video lags or skips, check your internet speed or restart your device.
Make sure AirPlay is enabled on your TV or Apple TV.
Try using Safari instead of Chrome on iOS for smoother compatibility.
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