Privacy Policy

This Privacy Policy explains how TruVelvet Pty Ltd collects, uses, stores, and protects personal information when you use the TruVelvet streaming service.

Last updated: December 10, 2025
1. Information We Collect

We may collect the following information:

  • Account information (name, email address)

  • Login and session data

  • Device type, browser type, operating system

  • IP address and approximate location (for security and regional access enforcement)

  • Subscription status and plan details

Payment information is not stored by TruVelvet. All payments are securely processed by Stripe.

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the TruVelvet Service

  • Authenticate users and manage Accounts

  • Process subscriptions and payments

  • Enforce device, IP, and usage limits

  • Improve streaming performance and security

  • Communicate service-related updates

3. Payment Processing

All financial transactions are handled by Stripe Payments Australia Pty Ltd. TruVelvet receives only tokenised references to payment methods, never full card details.

4. Data Security

TruVelvet employs:

  • SSL/TLS encryption

  • Firewalls and intrusion monitoring

  • Hardened servers and access controls

Your data is treated with strict confidentiality and protected against unauthorised access.

5. Data Sharing

TruVelvet does not sell or rent personal data.

Limited data may be shared only with:

  • Stripe (payment processing)

  • Hosting, analytics, and security providers strictly necessary to operate the Service

6. Data Retention

We retain personal data only for as long as required to:

  • Maintain Accounts

  • Meet legal and accounting obligations

  • Resolve disputes and enforce agreements

7. Cookies and Tracking

TruVelvet uses essential cookies and similar technologies to:

  • Maintain login sessions

  • Improve site functionality

  • Monitor platform performance


You may disable cookies in your browser, but some features may not function correctly.

8. Your Rights

Under Australian privacy law, you may request access to or correction of your personal information by contacting us.

9. Children’s Privacy

TruVelvet is not intended for children under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

TruVelvet may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact

Privacy enquiries:

Email: stream [at] truvelvet.com.au 
Business: TruVelvet Pty Ltd 
ACN: 693 832 754
Location: Gold Coast, Queensland, Australia

Your data stays in the shadows—safe, guarded, and respected.

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